Returns Policy

Naughty Passions 1 Year Guarantee

  • Naughty Passion offer’s a 1 year warranty on everything*
  • (*excludes batteries & condoms)
  • If the item develops a fault within the first 28 day’s we will offer a refunded or exchange, after the 28 day’s we will only offer an exchange
  • Items that have not been opened, worn or used and has still of all of the original labels and packaging intact can be returned within 28 day’s from being delivered for a full product refund or exchange
  • In all cases you will need to notify us of your intention to return an item by emailing us at
  • Once completed we will issue you with a return’s number, you can then post the item back to us at the provided address
  • In the case of returning ‘special offer or promotion’ item that reduced the purchase price on any other items that you wish to keep, the cost difference (full cost-offer cost will be deducted from your refund
  • After receiving your returned faulty item we will refund your postal charge up to the maximum amount of £2.99
  • Replacement of faulty items are sent back to you free of charge
  • If you’re returning an item outside of the United Kingdom we do not cover any postal charge’s to return item’s back to us under any circumstances
  • Any discrepancies or damaged items need to be reported to us within 36 hours of being delivered
  • If your delivery is returned to us for due to failed delivery attempts or failure to collect from your local depot, please be advised any original delivery charges or additional delivery charges to re-delivery the order will not be refunded or subsidised